QUALITY MANAGEMENT
It is the policy of Evolve Project Consultancy Limited that all of our activities are carried out in accordance with our business management system, which is working towards BS EN IS09001.
The Evolve Project Consultancy Limited business management system manual sets out the organisation and arrangement of the company’s management systems.
The business management system contains all the procedures and associated documentation to manage and control our business and is available to all staff.
The aim of our quality management system is to ensure that:
- We deliver a quality service to maintain excellent customer relations.
- Customer satisfaction remains inherent to our business.
- Our customer’s requirements have been fully understood and met.
- All work is carried out consistently to a defined standard.
- We have the skills and resources to fulfil our customer requirements.
- Our staff are fully trained and involved in quality improvement.
- We strive to continuously improve our systems and procedures.
- We only use services that meet our own quality assurance standards.
- A professional approach to customer interface is maintained at all times.
- Any complaints are dealt with efficiently and within an acceptable time period.
Evolve Project Consultancy Limited recognises the importance that the quality of our service is the future of our business. From the smallest procedure to the largest contract, quality is key to customer satisfaction.
This quality policy statement has been implemented into the Evolve Project Consultancy Limited management system and is reviewed at regular intervals.